Process enabling employees to appeal regarding rights, working conditions, or pay. 

Introduction: 

Al-Ahliyya Amman University (AAU) ensures fairness, transparency، and justice in the workplace through its institutional Employee Rights and Pay Appeals Procedure, which provides all employees, faculty, administrative، technical، international staff، and outsourced workers with a confidential, accessible، and impartial mechanism to raise concerns related to: 

• pay and compensation 

• working conditions 

• discrimination, harassment, or unfair treatment 

• violations of labour rights 

• contract terms or promotion outcomes 

• workplace safety or ethical concerns 

The appeals system guarantees procedural fairness, timely review، and independent decision-making, ensuring that no employee is disadvantaged for submitting a grievance. 
This process aligns with: 

✔ SDG 8 (Decent Work and Economic Growth) 
✔ SDG 10 (Reduced Inequalities) 
✔ SDG 16 (Justice, Peace, and Strong Institutions) 
✔ Jordanian Labour Law & Equal Opportunity Regulations 

By embedding clear timelines, structured review procedures، documented responses، and rights-based protections, AAU demonstrates its commitment to a just، equitable، and accountable workplace environment. 

Centers and Departments: 

Activities: 

Impact Evaluation & Development Plan

1. Performance Evaluation
   
   1. Structured Assessment Tools

   AAU evaluates awareness of appeal procedures through: 

   • sustainability literacy surveys 
   • ethical decision-making rubrics 
   • reflective assessments 
   • workplace fairness evaluation tools 

   These instruments measure understanding of rights, grievance pathways، and institutional justice systems. 

   2. Annual Assessment Cycles

   Appeal cases are reviewed annually to monitor: 

   • number of appeals submitted 
   • categories of appeals (pay, rights, conditions, discrimination) 
   • resolution timeframes 
   • stakeholder satisfaction 
   • corrective actions implemented 
   3. Quantitative & Qualitative Indicators

   Indicators include: 

   • appeal resolution rates 
   • gender-disaggregated appeal data 
   • fairness perception surveys 
   • open-ended reflections on workplace justice 
   4. Integration with Curriculum

   Appeal ethics and labour justice are embedded into: 

   • business ethics 
   • labour law 
   • human resource management 
   • public administration 
   • psychology and leadership courses 
   5. Transparency and Public Reporting

   All appeal-related metrics validated by SIRC are published in: 

   • AAU Sustainability Report 2024–2025 

   SDG 8 Executive Sustainability Report 

   • AAU Sustainability Portal 
   
   

    

2. Development Actions

   Action 1: Institutional Appeals Awareness Campaign Annual campaign explaining employee rights and appeal procedures. 
   Target: 100% staff awareness by 2026. 

   Action 2: Digital Appeals Submission System An online, confidential platform for filing and tracking appeals. 
   Target: Operational by 2026. 

   Action 3: Appeals Committee Training Program Training for committee members on ethics، neutrality، and fair decision-making. 
   Target: 2025–2027. 

   Action 4: Appeals Transparency Dashboard Displays aggregated appeal outcomes, resolution rates، and fairness indicators. 
   Target: Launch in 2026. 

   Action 5: Regional Benchmarking 
   Annual comparison with MENA universities applying advanced appeals frameworks. 
   Target: Annual published report. 

    

3. Benchmarking & Best Practice

   AAU benchmarks appeal practices with: 

   • University of British Columbia 
   • University of Cambridge 
   • University of Gothenburg 

   Best Practices Adopted: 

   • transparent appeal processes 
   • independent review committees 
   • gender-sensitive grievance systems 
   • public reporting on fairness indicators 
   • anonymous submission channels 

   Localized to Jordan through: 

   • Employee Rights and Pay Appeals Procedure 
   • Fair and Equitable Wage Policy 
   • Jordanian Labour Law 
   • National Human Rights Action Plan 

   
   
   Institutional Integration Summary 

   AAU ensures a strong, transparent، and accessible Employee Appeals Process embedded within HR systems، staff training، representation mechanisms، and institutional governance. 
   Through clear procedures, independent investigations، rights education، and confidential reporting tools، the university protects all employees from unfair treatment and strengthens justice, equity، and institutional accountability.