Employee Appeals Process

Process enabling employees to appeal regarding rights, working conditions, or pay.

Executive Summary

Al-Ahliyya Amman University (AAU) ensures fairness, transparency، and justice in the workplace through its institutional Employee Rights and Pay Appeals Procedure, which provides all employees, faculty, administrative، technical، international staff، and outsourced workers with a confidential, accessible، and impartial mechanism to raise concerns related to:

pay and compensation

working conditions

discrimination, harassment, or unfair treatment

violations of labour rights

contract terms or promotion outcomes

workplace safety or ethical concerns

The appeals system guarantees procedural fairness, timely review، and independent decision-making, ensuring that no employee is disadvantaged for submitting a grievance. This process aligns with:

✔ SDG 8 (Decent Work and Economic Growth) ✔ SDG 10 (Reduced Inequalities) ✔ SDG 16 (Justice, Peace, and Strong Institutions) ✔ Jordanian Labour Law & Equal Opportunity Regulations

By embedding clear timelines, structured review procedures، documented responses، and rights-based protections, AAU demonstrates its commitment to a just، equitable، and accountable workplace environment.

Centers and Departments

Open source

01Human Resources and Institutional Development Unit

Leads the implementation of the Employee Rights and Pay Appeals Procedure. HR receives appeals, ensures confidentiality، conducts neutral investigations، and coordinates with legal and administrative units to guarantee fair outcomes for all cases.

Open source

02Sustainability and International Ranking Center (SIRC)

Monitors appeal-related indicators, validates fairness outcomes، and ensures transparency by reporting progress within sustainability publications.

Open source

03Finance Department

Supports appeals related to compensation، salary adjustments، and benefit discrepancies. Ensures wage decisions follow the Fair and Equitable Wage Policy.

Open source

04Women Health Center (WHC)

Supports cases brought forward by women experiencing gender-based inequity، harassment، or unfair working conditions. Provides counselling and referral pathways.

Open source

05Al-Ahliyya Amman Center for Consultations and Psychological Care (CCPS)

Provides psychological support for employees submitting appeals related to stress، workplace conflict، discrimination، or unfair leadership practices.

Activities

Open source

01MoU with The Human Rights Organization “Rain Collective”

This partnership strengthens AAU’s appeal mechanisms by providing training on: • human rights awareness • protection against exploitation and discrimination • ethical reporting pathways • fair treatment in institutional systems These sessions empower employees to understand and assert their rights.

Open source

02MoU with Al-Hussein Society for Training and Inclusion

Expands protections for employees with disabilities and ensures equal access to complaint mechanisms. Awareness workshops under this MoU strengthen confidence in reporting unfair treatment.

Open source

03Crisis Management Training – Business Faculty

Includes components on ethical decision-making, fair team leadership، and protecting staff rights during crisis scenarios. This training helps minimize workplace conflict and reinforces equitable treatment.

Open source

04Hourani e-Learning Center (HEC)

Provides online modules related to labour rights، workplace fairness، and grievance procedures – ensuring all employees understand how to access and use the appeals system.

Open source

05Center for Innovation and Entrepreneurship (CIE)

Offers equal access to career-development and training opportunities, ensuring that appeals related to career progression or unequal access to opportunities are minimized.

Impact Evaluation & Development Plan

Performance Evaluation

Structured Assessment Tools

AAU evaluates awareness of appeal procedures through:
- sustainability literacy surveys
- ethical decision-making rubrics
- reflective assessments
- workplace fairness evaluation tools
These instruments measure understanding of rights, grievance pathways، and institutional justice systems.
- Annual Assessment Cycles
Appeal cases are reviewed annually to monitor:
- number of appeals submitted
- categories of appeals (pay, rights, conditions, discrimination)
- resolution timeframes
- stakeholder satisfaction
- corrective actions implemented
- Quantitative & Qualitative Indicators
Indicators include:
- appeal resolution rates
- gender-disaggregated appeal data
- fairness perception surveys
- open-ended reflections on workplace justice
- Integration with Curriculum
Appeal ethics and labour justice are embedded into:
- business ethics
- labour law
- human resource management
- public administration
- psychology and leadership courses
- Transparency and Public Reporting
All appeal-related metrics validated by SIRC are published in:
- AAU Sustainability Report 2024–2025
SDG 8 Executive Sustainability Report
- AAU Sustainability Portal
Development Actions
Action 1: Institutional Appeals Awareness Campaign Annual campaign explaining employee rights and appeal procedures. Target: 100% staff awareness by 2026. Action 2: Digital Appeals Submission System An online, confidential platform for filing and tracking appeals. Target: Operational by 2026. Action 3: Appeals Committee Training Program Training for committee members on ethics، neutrality، and fair decision-making. Target: 2025–2027. Action 4: Appeals Transparency Dashboard Displays aggregated appeal outcomes, resolution rates، and fairness indicators. Target: Launch in 2026. Action 5: Regional Benchmarking Annual comparison with MENA universities applying advanced appeals frameworks. Target: Annual published report.
Benchmarking & Best Practice
AAU benchmarks appeal practices with:
- University of British Columbia
- University of Cambridge
- University of Gothenburg
Best Practices Adopted:
- transparent appeal processes
- independent review committees
- gender-sensitive grievance systems
- public reporting on fairness indicators
- anonymous submission channels
Localized to Jordan through:
- Employee Rights and Pay Appeals Procedure
- Fair and Equitable Wage Policy
- Jordanian Labour Law
- National Human Rights Action Plan
Institutional Integration Summary AAU ensures a strong, transparent، and accessible Employee Appeals Process embedded within HR systems، staff training، representation mechanisms، and institutional governance. Through clear procedures, independent investigations، rights education، and confidential reporting tools، the university protects all employees from unfair treatment and strengthens justice, equity، and institutional accountability.

View the 2026 edition of this pageRES.AM_ V.01_29 Oct 2026