Policy ensuring equivalent worker rights when outsourcing services to third-party providers. 

Introduction: 

Al-Ahliyya Amman University (AAU) ensures that all outsourced workers including cleaning staff, security personnel, drivers, maintenance technicians, and contracted service providers receive the same protection, dignity, and labour rights afforded to university-hired employees. 
This commitment is guided by the Outsourced Labour Rights Policy, which guarantees equivalent standards in: 

• wages and fair payment 

• safe and ethical working conditions 

• non-discrimination and equal opportunity 

• access to grievance and complaint mechanisms 

• protection against exploitation or coercion 

• working hours, overtime protections, and contract transparency 

The policy aligns with: 
✔ SDG 8 (Decent Work and Economic Growth) 
✔ SDG 10 (Reduced Inequalities) 
✔ SDG 16 (Justice and Strong Institutions) 
✔ Jordanian Labour Law and ethical contracting standards 

AAU enforces these rights through the Supplier Labour Rights Compliance Review Procedure, which includes regular audits, contractor evaluations, and documentation of labour conditions among outsourced staff. 

Through strict monitoring, transparent reporting, and fair labour standards, AAU ensures that outsourcing practices never undermine human dignity, worker safety, or social justice. 

Centers and Departments: 

Activities: 

Impact Evaluation & Development Plan

1. Performance Evaluation
   
   1. Structured Assessment Tools

   AAU evaluates staff and student understanding of outsourced worker rights through: 

   • sustainability literacy surveys 
   • competency-based rubrics 
   • reflective assessments 
   • SDG-embedded course evaluations 

   These tools measure awareness of ethical employment, fair treatment, and labour rights for contracted workers. 

   2. Annual Assessment Cycles

   Annual evaluations measure outsourcing compliance, contractor performance, labour-risk indicators, and policies’ effectiveness in protecting worker rights. 

   3. Quantitative & Qualitative Indicators

   Indicators include: 

   • supplier compliance scores 
   • risk assessment results 
   • anonymous grievance reports 
   • open-ended reflections on fairness and ethics 
   4. Integration with Curriculum

   Outsourcing ethics and labour-rights case studies are integrated into: 

   • HRM courses 
   • business ethics 
   • law and public policy 
   • community engagement modules 
   5. Transparency and Public Reporting

   All findings are validated by SIRC and published in: 

   • AAU Sustainability Report 2024–2025 
   • Executive Sustainability Report 
   • AAU Sustainability Portal 

   
   
   

2. Development Actions

   Action 1: Outsourced Worker Rights Assessment Survey Annual survey involving both outsourced staff and contractors. 
   Target: ≥ 70% participation. 

   Action 2: Ethical Supplier Certification System A compliance certification given only to contractors meeting AAU’s labour-rights standards. 
   Target: Implementation by 2026. 

   Action 3: Contractor Training Program Mandatory training for all outsourcing firms on decent work, non-discrimination, and fair labour practices. 
   Target: 2025–2027. 

   Action 4: Outsourced Labour Rights Dashboard A public dashboard displaying compliance status, contractor evaluations, and risk levels. 
   Target: Operational by 2026. 

   Action 5: Regional Benchmarking 
   Compare AAU’s outsourcing standards with MENA universities. 
   Target: Annual published report. 

    

3. Benchmarking & Best Practice

   AAU benchmarks its outsourcing rights framework with: 

   • University of British Columbia 
   • University of Cambridge 
   • University of Gothenburg 

   Best Practices Adopted 

   • ethical supplier audits 
   • transparent outsourcing contracts 
   • inclusion of outsourced staff in grievance channels 
   • public reporting dashboards 
   • equal access to workplace protections 

   Localization to Jordan 
   Aligned with: 

   • Outsourced Labour Rights Policy 
   • Supplier Labour Rights Compliance Review Procedure 
   • Jordan Labour Law 
   • National decent-work and human-rights frameworks 

   
   
   Institutional Integration Summary 

   AAU ensures that outsourced labour receives the same protections, rights, and ethical treatment as directly employed staff. 
   Through strong policies, supplier audits, ethical contracting standards, human-rights partnerships, and transparent reporting, AAU guarantees that outsourcing never compromises dignity, fairness, or social justice. 

   This policy directly advances SDG 8, SDG 10, and SDG 16, positioning AAU as a national model in ethical outsourcing and worker protection.