01AAU Center for Consultations and Psychological Care
Provides free psychological support to university workers, including counselling, assessment and treatment.
Contact Office On
033.3.7
Staff Mental Health
Access to mental health support and well-being programs for university staff
Executive Summary
AAU as a body provides academic and administrative staff with free access to mental health support and promotes good mental health at work.
The AAU Center for Consultations and Psychological Care provides staff with free, confidential individual and group counselling, psychological assessment, and treatment by licensed psychiatrists and psychologists. The Staff Mental Health Support Procedure covers needs surveys, stress-management and quality-of-life guidance, referral from the general clinic, personalised and remote counselling, awareness workshops on work-life balance, and follow-up. Staff can contact the centre at c.psychological@ammanu.edu.jo or +962 5 3500211, extension 2398.
Centers and Departments
02Department of Medical Services
Provides the general clinic, refers staff to the psychological care centre and runs mental-health awareness for the University community.
03Human Resources and Institutional Development Unit
Signposts staff to the support available and approves the staff support procedure.
Activities
01Free, Confidential Counselling for Academic and Administrative Staff
Staff receive free individual and group counselling, psychological assessment and treatment from licensed psychiatrists and psychologists. Sessions address work stress, anxiety and emotional difficulties and include follow-up plans. Remote sessions are available for staff working at different locations. Contact: c.psychological@ammanu.edu.jo, +962 5 3500211 ext. 2398.
02Staff Mental Health Support Procedure in Six Stages
The procedure runs periodic surveys of staff mental-health needs; provides counselling and stress-management guidance; links the general clinic to the psychological care centre; offers personalised and remote counselling; runs awareness campaigns and workshops on well-being, stress management and work-life balance; and follows up each employee supported, with periodic reports on programme efficiency.
03Mental Health Forum Workshop for Academic and Clinical Staff
The second Mental Health Forum event was a training workshop led by a psychiatrist on gathering information from patients and families, attended by psychologists, academics and others working in mental health, as part of AAU's efforts to raise psychological awareness and support professional development in the academic and local community.
04Mental Health Forum Open to Staff
The Psychological Care Center's first Mental Health Forum, an interactive lecture by a psychiatrist, drew a large audience of academic and administrative staff and students, promoting awareness of mental health across the University.
05Staff Health and Well-being Campaign
The campaign 'Health Pulse from the Heart of Nursing' targeted AAU students and staff with information on nutrition and physical activity and checks of blood pressure, blood sugar, weight and BMI.
Policies and Procedures
01Sustainable Health Services Delivery Policy (PS_12_SDG03_2, V06, 2026)
Created 22 February 2018; reviewed 2026, with annual evaluation. Commits the University to student sexual and reproductive health care, health education and psychological support for students, faculty and staff, across all deanships, faculties, centres and administrative units. It sets indicators for service users and programme participants, and its annual review covers health-sector collaboration, awareness topics and continuing mental-health support.
02Staff Mental Health Support Procedure (PRO_31_SDG_3_P2_N_5, V06, 2026)
Created 22 February 2018; reviewed 2026, with annual evaluation. Applies to all academic and administrative staff. Its six stages cover needs assessment, individual or group support and stress-management guidance, general-clinic referral, personalised and remote sessions, awareness and evaluation, with forms for counselling requests, staff satisfaction and individual follow-up.
Impact Evaluation and Development Plan
Support in 2025
Staff had free, confidential access to counselling and treatment throughout 2025, and staff took part in the University's well-being and mental-health awareness activities.
Monitoring
The procedure requires periodic staff needs surveys, a satisfaction survey and follow-up reports; results are reported only in aggregate.
Development plan
Run a dated staff well-being workshop each semester with Human Resources, include the service in staff induction, and publish annual figures for staff supported.
Institutional Integration Summary
The Psychological Care Center delivers support, Medical Services provides the clinic and referral, and Human Resources signposts staff. The policy and the staff procedure link needs assessment, support, referral and review.
View the 2026 edition of this pageRES.AM_ V.02_08 Nov 2026
