Outsourcing Rights Policy

Policy ensuring equivalent worker rights when outsourcing services to third-party providers.

Introduction

Al-Ahliyya Amman University (AAU) ensures that all outsourced workers including cleaning staff, security personnel, drivers, maintenance technicians, and contracted service providers receive the same protection, dignity, and labour rights afforded to university-hired employees. This commitment is guided by the Outsourced Labour Rights Policy, which guarantees equivalent standards in:

wages and fair payment

safe and ethical working conditions

non-discrimination and equal opportunity

access to grievance and complaint mechanisms

protection against exploitation or coercion

working hours, overtime protections, and contract transparency

The policy aligns with: ✔ SDG 8 (Decent Work and Economic Growth) ✔ SDG 10 (Reduced Inequalities) ✔ SDG 16 (Justice and Strong Institutions) ✔ Jordanian Labour Law and ethical contracting standards

AAU enforces these rights through the Supplier Labour Rights Compliance Review Procedure, which includes regular audits, contractor evaluations, and documentation of labour conditions among outsourced staff.

Through strict monitoring, transparent reporting, and fair labour standards, AAU ensures that outsourcing practices never undermine human dignity, worker safety, or social justice.

Centers and Departments

Open source

01General Supplies and Services Department

This department oversees all outsourced service contracts and ensures that external service providers comply with the Outsourced Labour Rights Policy. It conducts supplier audits, evaluates labour conditions, enforces contract transparency, and ensures ethical employment practices for cleaning, security, maintenance, and transport staff.

Open source

02Human Resources and Institutional Development Unit

HR ensures outsourced workers receive fair wages, equal treatment, and access to grievance mechanisms. It also verifies contractor compliance with national labour law and AAU’s ethical employment standards.

Open source

03Sustainability and International Ranking Center (SIRC)

SIRC monitors SDG 8 indicators related to outsourcing, validates labour compliance data, and ensures that outsourced labour rights are transparently reported in sustainability publications.

Open source

04Finance Department

Ensures timely payment to contractors and verifies that service providers meet wage obligations toward their workers – including minimum wage, overtime, and benefit requirements.

Open source

05Al-Ahliyya Amman Center for Consultations and Psychological Care (CCPS)

Provides support for outsourced workers experiencing stress, conflict, or unsafe working conditions, ensuring equal access to psychological care and workplace well-being services.

Activities

Open source

01MoU with The Human Rights Organization “Rain Collective”

This partnership strengthens AAU’s human-rights oversight, including rights protections for outsourced workers. Workshops delivered under this MoU raise awareness on:

fair employment
anti-exploitation
non-discrimination
human dignity in outsourced work

Open source

02MoU with Al-Hussein Society for Training and Inclusion

Conference sessions address ethical labour practices, digital oversight systems, and institutional transparency all of which strengthen outsourced worker protections.

Open source

03Digital Transformation Conference (ICDFB 2025)

Conference sessions address ethical labour practices, digital oversight systems, and institutional transparency all of which strengthen outsourced worker protections.

Open source

04Crisis Management Training – Business Faculty

Training includes components on protecting vulnerable staff, ethical decision-making, and fair treatment during crises directly supporting outsourced worker rights.

Impact Evaluation & Development Plan

Performance Evaluation

Structured Assessment Tools

AAU evaluates staff and student understanding of outsourced worker rights through:
- sustainability literacy surveys
- competency-based rubrics
- reflective assessments
- SDG-embedded course evaluations
These tools measure awareness of ethical employment, fair treatment, and labour rights for contracted workers.
- Annual Assessment Cycles
Annual evaluations measure outsourcing compliance, contractor performance, labour-risk indicators, and policies’ effectiveness in protecting worker rights.
- Quantitative & Qualitative Indicators
Indicators include:
- supplier compliance scores
- risk assessment results
- anonymous grievance reports
- open-ended reflections on fairness and ethics
- Integration with Curriculum
Outsourcing ethics and labour-rights case studies are integrated into:
- HRM courses
- business ethics
- law and public policy
- community engagement modules
- Transparency and Public Reporting
All findings are validated by SIRC and published in:
- AAU Sustainability Report 2024–2025
- Executive Sustainability Report
- AAU Sustainability Portal
Development Actions
Action 1: Outsourced Worker Rights Assessment Survey Annual survey involving both outsourced staff and contractors. Target: ≥ 70% participation. Action 2: Ethical Supplier Certification System A compliance certification given only to contractors meeting AAU’s labour-rights standards. Target: Implementation by 2026. Action 3: Contractor Training Program Mandatory training for all outsourcing firms on decent work, non-discrimination, and fair labour practices. Target: 2025–2027. Action 4: Outsourced Labour Rights Dashboard A public dashboard displaying compliance status, contractor evaluations, and risk levels. Target: Operational by 2026. Action 5: Regional Benchmarking Compare AAU’s outsourcing standards with MENA universities. Target: Annual published report.
Benchmarking & Best Practice
AAU benchmarks its outsourcing rights framework with:
- University of British Columbia
- University of Cambridge
- University of Gothenburg
Best Practices Adopted
- ethical supplier audits
- transparent outsourcing contracts
- inclusion of outsourced staff in grievance channels
- public reporting dashboards
- equal access to workplace protections
Localization to Jordan Aligned with:
- Outsourced Labour Rights Policy
- Supplier Labour Rights Compliance Review Procedure
- Jordan Labour Law
- National decent-work and human-rights frameworks
Institutional Integration Summary AAU ensures that outsourced labour receives the same protections, rights, and ethical treatment as directly employed staff. Through strong policies, supplier audits, ethical contracting standards, human-rights partnerships, and transparent reporting, AAU guarantees that outsourcing never compromises dignity, fairness, or social justice. This policy directly advances SDG 8, SDG 10, and SDG 16, positioning AAU as a national model in ethical outsourcing and worker protection.