LMS Guide

FAQ

Student Frequently Asked Questions

How do I access moodle?

Go to http://vclass.ammanu.edu.jo/
Enter your AAU username and password provided to you.

Why don’t I see my course after I log in to Moodle?

There could be multiple reasons for this:

Your course is not available in Moodle.
You are not officially enrolled in the course.
Your professor has not yet made the course available to students.
You can search for your course in the Moodle and enroll yourself.

If you still have problems, please contact the HEC support services by phone at Ext: 2099 or email at: ashalabi@ammanu.edu.jo

Where can I get help with Moodle?

Access to Moodle requires your AAU username and password. If you have forgotten your username or password, please contact Computer Center Office at Building B or Call ext: 2266.

I forgot my username and/or password for Moodle. What do I do?

For any content-related inquiries that are specific to your course, please contact your Instructor.
For any technical inquiries about Moodle, please contact the support services by phone at Ext: 2099 or by email at: ashalabi@ammanu.edu.jo

How do I receive notifications to my personal email?

To receive notifications to your personal email, you should configure notification methods for messages from “My Profile Settings > Messaging> Choose the options you want > Add your personal email in the email field.

I am not able to open documents in my Moodle course. What do I do?

Please ensure that you have the appropriate application (e.g., correct version of Microsoft Office) to open your document. If in doubt, check with your instructor/ HEC Support team to know which application you should use.

How do I view my grades for the Moodle activites?

To view your grades for the Moodle activities, follow the steps below:

Your course is not available in Moodle.
Log in to AAU Moodle, and click on your course.
Click on Grades in ‘Settings’ block. The User report will be displayed.
You may click on Overview report to view grades of all the courses you are enrolled in.

To view grades for a specific assignment, follow the steps below:

Log in to AAU Moodle, and click on your course.
Click on the assignment name of which you want to view the grades and feedback.
You can see grades and feedback received for that assignment in the middle section of the page.

Why did Moodle log me out during a quiz and lose my results?

Moodle has an idle timeout of 1.5 hours. If you are inactive for 1.5 hours, you will be automatically logged out and your unsaved results may be lost because of the inactivity.

Where can I find Lecture Recordings videos for my course?

If available, the video lectures can be found in your Moodle course.

A lecture video will not play on my computer. Who can I talk to for help?

For any technical related inquiries about Lecture Recording, please contact the HEC support services by phone at Ext: 2099 or by email at: ashalabi@ammanu.edu.jo

Am I able to view the Moodle course on my mobile device?

Yes, you can access and do your activities in the Moodle course on your mobile device.

Instructor Frequently Asked Questions

How do I access moodle?

Go to http://vclass.ammanu.edu.jo/
Enter your AAU username and password provided to you.

I do not teach the same courses every year. Will they still be available when I teach them again?

As per the HEC policy the new instructors will continue using the same course and if you prefer to take a back up of your course you can request us, so that we can archive it for you.

How do I access my Moodle Course?

To access Moodle:

Go to http://vclass.ammanu.edu.jo/
Enter your AAU username and password provided to you.

Once you are logged in to Moodle, your course(s) will appear in the My Courses listing. If you or your students have problems with username or password, please contact Computer Center Office at Building B or Call ext: 2266. And for any other technical problem in Moodle, please contact the HEC support services by phone at Ext: 2099 or email at: ashalabi@ammanu.edu.jo

How do I create groups?

To create a group:

Log in to AAU Moodle, and click on the required course title that appears.
Under the 'Settings' block, click on Users to see more options.
Click Groups.
Click the Create group button.
Enter the group name and an optional brief description.
Click on Save changes button.

To add students to the group:

Click on the name of the group under the 'Groups' column.
Click Add/remove users.
Select the participants from 'Potential members' column.
Click the Add button to assign the participants to the specific group.
Click the Back to groups button to add students to another group.

How do I increase the number of topics/weeks in my course?

Log in to AAU Moodle, and click on the required course title that appears.
Click Edit settings in 'Settings' block.
Within the 'General' section click on the Number of weeks/topics drop-down menu.
Click on the number of weeks/topics you would prefer in your course.
Scroll down and click the Save changes button.

How do I make my course available to students?

Log in to AAU Moodle, and click on the required course title that appears.
Click Edit settings in 'Settings' block.
Scroll down to 'Availability'.
Select 'This course is available to students' from the drop-down menu.
Scroll down and click the Save changes button.

How do I add an instructor or TA to my course?

Log in to AAU Moodle, and click on the required course title that appears.
Under the 'Settings' block, click on Users to see more options.
Click Enrolled users.
Click on Enrol users button.
In the 'Enrol user' pop up window, select 'Teacher' using Assign role drop-down menu to allow your colleague(s) to add course material and grade submitted work.
In the 'Enrol user' pop up window, select 'Non-editing Teacher' using Assign role drop-down menu to allow your colleague(s) to view course material and grade submitted work.
In 'Search' field, enter an email address or Instructor ID Number of your colleague(s).
Click enrol next your colleague's name.

How do I see my course as a student?

Log in to AAU Moodle, and click on the required course title that appears.
Click on Switch role to.. in 'Settings' block to view more options.
Click on Student to see student view of your Moodle page.
To be able to edit the course again, click on Return to my normal role in 'Settings' block.

How do I request Lecture Recording for my course?

You can request Lecture Recording by contacting the HEC support services by phone at Ext: 2182 or email at: hec_sec@ammanu.edu.jo